Refund policy
Return & Refund Policy
Returns
Because most FlipHer Finds products are custom-made or personalized, we do not accept returns or exchanges for items that were customized specifically for you.
Please review all personalization details carefully before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We'll gladly work with you to make it right.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once production has started, cancellations are no longer available for custom items.
Non-Returnable Items
The following items cannot be returned:
- Personalized products
- Custom orders
- Sale items
- Gift cards
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Questions?
We're always happy to help!